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Dział: Dam pracę

SOCIAL MEDIA & TOURISM ADVANCED SUPPORT EXPERT

Data wstawienia: 2015-07-31 09:08
Data ważności: 2015-08-30
Województwo: Małopolskie

Exciting, challenging, rewarding in amazing Serco Team…
… words that sum up the working day at Serco
Step into the adventure and join Our international Team in easyJet project

SOCIAL MEDIA & TOURISM ADVANCED SUPPORT EXPERT WITH GERMAN LANGUAGE
Ref. no.: ST/JCC/082015
Place of work: Kraków

Main responsibilities:
• Provide support to clients in airline industry sector (via telephone, e-mail and social media channels)
• Handle all enquiries from easyJet Customers via Facebook and Twitter
• Respond to queries sent directly by Client
• Notify customers of any changes in their journey
• Cooperation with customers with special needs during travel
• Work with colleagues to ensure Clients expectations are met

Candidate profile:
• Excellent written and oral skills in German
• Good command of the English language
• Excellent customer care and proactive attitude
• Confident, flexible and results oriented approach
• Be positive, enthusiastic and proactive outlook
• Willingness to work on shifts
Benefits:
• Competitive salary (plus extra bonuses)
• Private medical care for you and for your family (including dental care)
• Attractive benefits package - cafeteria benefit system (Multisport Card, Gift Cards)
• Full-paid appropriate certified training
Opportunity to learn new advanced processes related to Customer Service Area
• Relocation package and bonus for commuters
• Employee Referral Award Program
• A multicultural, environment with great working atmosphere
• Trainers support for language development
• Fast recruitment process taking 2-3 weeks, with a remote application system

Send your application in English to:
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For more information visit us: www.sercopoland.com
Facebook: Kariera w Serco

Ogłoszeniodawca

Firma: Serco