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Dział: Dam pracę

MANAGEMENT INFORMATION SYSTEMS SPECIALIST (MIS)

Data wstawienia: 2015-04-17 12:11
Data ważności: 2015-06-01
Województwo: Małopolskie

Exciting, challenging, rewarding in amazing Serco Team…
… words that sum up the working day at Serco
Step into the adventure and join international Team as

MANAGEMENT INFORMATION SYSTEMS SPECIALIST (MIS)
Ref. no.: MIS/TI/042015
Place of work: Kraków

Main responsibilities:
• Tracking all Offline activities on real time basis
• Capturing downtimes on process level basis and escalating to proper departments (i.e. OPS, IT)
• Capturing Real Time Issues affecting Call Center Performance and reacting/escalating to Operations Teams
• Managing attendance and capture exceptions on real time basis
• Responsible for process analysis and proposing improvements thru automation/programming reports/excel sheets, etc.
• Responsible for ad hoc and regular reporting
• Cooperation with all departments of the company
• Work as a member of the Support Team to achieve the business goals and objectives

Benefits:
• Competitive salary (plus extra bonuses)
• Private medical care for you and for your family (including dental care)
• Attractive benefits package - cafeteria benefit system (Multisport Card, Gift Cards)
• Full-paid appropriate certified training
• Relocation package and bonus for commuters
• Employee Referral Award Program
• A multicultural, environment with great working atmosphere

Candidate profile:
• Minimum 1 year of experience on similar position (reporting and/or analytical capacity)
• Experience in a MIS role in a contact center type organization - will be an advantage
• Excellent knowledge of MS-Excel including VBA
• Knowledge of SQL will be an advantage
• Excellent analytical and reporting skills
• Very good command of the English language (minimum B2)
• Graduate from Institute or University (Math/Science Bachelor’s degrees desirable)
• Familiar with WFM tools (e.g. Avaya CMS) desirable
• Focus on the details to provide reports with the highest quality
• Good verbal and written communication skills
• Confident, flexible and results oriented approach
• Flexible with shift working pattern (Mon - Sat; 8:00 - 16:30; 11:30 - 20:00) - will be an advantage

Send your application in English to:
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For more information visit us: www.sercopoland.com
Facebook: Kariera w Serco

Ogłoszeniodawca

Firma: Serco