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Dział: Dam pracę

Team Leader

Data wstawienia: 2015-04-17 12:10
Data ważności: 2015-06-01
Województwo: Małopolskie

Exciting, challenging, rewarding in amazing Serco Team…
… words that sum up the working day at Serco
Step into the adventure and join Our Italian Team in easyJet project

TEAM LEADER - ITALIAN
Ref. no.: TL/AS/042015
Place of work: Kraków

Main responsibilities:
• Achieving all monthly, quarterly and yearly targets/SLAs defined by the Client and management of Italian Team
• Setting targets for the team, motivating, supervising and coordinating the work of a team
• Assessing training needs and providing coaching and mentoring
• Interacting with Management Team and Client representatives on regular basis creating action plans to enhance the performance and preparing reports on a weekly/monthly basis
• Working with other Team Leaders providing assistance and seeking support wherever required

Candidate profile:
• Fluency in Italian language is a must
• Fluency in English language is a must on minimum C1 level
• Experience in managing people or supervisor role
• Previous BPO/Call Centre experience will be an asset
• Higher degree
• Ability to drive and lead a team under pressure in a very dynamic and changing environment
• Show maturity, assertiveness, determination to succeed
• Target driven and result oriented approach
• Excellent communication and interpersonal skills
• MS Office knowledge and analytical mind

Benefits:
• Competitive salary (plus extra bonuses)
• Private medical care for you and for your family (including dental care)
• Attractive benefits package - cafeteria benefit system (Multisport Card, Gift Cards)
• Full-paid appropriate certified training
• Relocation package and bonus for commuters
• Employee Referral Award Program
• A multicultural, environment with great working atmosphere

Send your application in English to:
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For more information visit us: www.sercopoland.com
Facebook: Kariera w Serco

Ogłoszeniodawca

Firma: Serco