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Dział: Dam pracę

SENIOR CUSTOMER SERVICE EXECUTIVE

Data wstawienia: 2014-07-17 11:49
Data ważności: 2014-07-31
Województwo: Małopolskie

Main responsibilities:
 Provide support to clients in travel industry sector (via telephone, e-mail, chat)
 Adequate understanding, interpreting and managing incoming enquiries
 Provide active support to customers before and after booking
 Delivering the highest quality customer service
 Ability to be both proactive and reactive based on the individual situation
 Working with colleagues to ensure Clients expectations are meet

Candidate profile:
 Previous call center, travel industry, hospitality or/and BPO/SSC experience at least 12 months
 Excellent written and oral skills in French or German or Italian
 Good command of the English language
 Excellent customer care and proactive attitude
 Result oriented approach
 Attention to details
 Being a team player

Benefits:
 Competitive salary (plus extra bonuses)
 Attractive benefits package
 Full-paid appropriate training
 Private medical care for you and for your family (including dental care after upgrading package)
 Employee Referral Award Program
 Great development opportunities in an international, fast - paced company
 A multicultural, great working environment
 Fast recruitment process taking 2-3 weeks, with a ‘remote’ application systems

Ogłoszeniodawca

Firma: Serco