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Dział: Dam pracę

Team Leader - Portuguese Speaker

Data wstawienia: 2014-05-09 11:52
Data ważności: 2014-06-08
Województwo: Małopolskie

Exciting, challenging, rewarding…
… three words that sum up the working day at Serco

Step into the adventure and join Our Portuguese easyJet Team as:

Team Leader - Portuguese Speaker

Ref. no.: TL/TI/052014
Place of work: Kraków

Main responsibilities:
• achieving all monthly, quarterly and yearly targets/SLAs defined by the Client by management of the team members;
• setting targets for the team, motivating, supervising and coordinating the work of a team,
• assessing training needs to fill gaps and providing coaching and mentoring to improve team’s performance.
• interacting with Management Team and Client representatives on regular basis to discuss team/process performance, identify process gaps, conduct quality audits for the team and formulate solutions.
• creating action plans to enhance the performance and preparing reports on a weekly/monthly basis.
• working with other leaders providing assistance and seeking support wherever required.

Candidate profile:
• fluency in Portuguese and English language (written & spoken) is a must on minimum C1 level
• min. 1 year of experience in managing people or supervisor role (previous BPO/Call Centre experience - as an asset)
• higher degree
• ability to thrive and lead a team under pressure in a very dynamic and changing environment
• show maturity, assertiveness, determination to succeed
• target driven and result oriented approach
• excellent communication and interpersonal skills
• MS Office knowledge and analytical mind

Benefits:
• competitive salary (plus extra bonuses)
• attractive benefits package
• full-paid appropriate training
• private medical care for you and for your family (including dental care after upgrading package)
• Employee Referral Award Program
• great development opportunities in an international, fast - paced company
• a multicultural, great working environment
• fast recruitment process taking 2-3 weeks, with a ‘remote’ application systems

Ogłoszeniodawca

Firma: Serco Global Services