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Dział: Dam pracę

German & English speaking Contact Centre Consultant

Data wstawienia: 2011-01-19 09:11
Data ważności: 2011-02-18
Województwo: Małopolskie

Sabre Holdings is a world leader in travel commerce.One of our business units - lastminute.com - a leading online travel and leisure group in Europe is opening a new Center of Excellence in Poland.

Why lastminute.com?
If you love working in a fun and enjoyable environment, then lastminute.com career path may be the one for you! We love our brand and we love our holiday and lifestyle products. If you feel you are the right person to help drive continued success for our company then we would love to hear from you!

German & English speaking Customer Service Supervisor

Job Description:

- Be part of a customer orientated culture aimed at building repeat business and customer loyalty
- Build and maintain good relations with customers and suppliers
- Answer calls and e-mails from customers and suppliers
- Take ownership of all enquiries to ensure fast and efficient resolution
- Ensure the customer is kept informed of any developments relating to their query until a full resolution is reached
- Identify customer needs effectively and efficiently
- Manage the fulfilment of our customers holidays bookings
- Ensure every aspect of our customers booking is confirmed with our partners and that the customer has all the documentation they need for their booking
- Sourcing of suitable alternatives for customer bookings to ensure the confirmation of the booking
- Contribute positively to the team and the business

Requirements:

- University degree or final year student
- Min.1 year of experience in customer service
- Experience in travel industry would be an asset
- Fluency in German and business level English
- Customer orientation and passion for delivering service excellence
- Knowledge of CRS (Sabre Merlin/TOMA) or GDS (Sabre/Amadeus) would be an asset
- Excellent communication and problem solving skills
- Ability to work pro-actively as part of a team
- Ability to work to tight deadlines with a positive can-do attitude
- Outgoing personality

Job benefits:

- Private healthcare for employee and his/her family
- Excellent training resources
- Employee referral scheme
- Life and long-term disability insurance
- Memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc.

If you\'re ready to discover how far your talents can take you with lastminute.com please send your CV to: m
(Please include “0093K/tur-info.pl" in the e-mail subject)

Ogłoszeniodawca

Firma: Sabre Polska sp. z o.o.