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Dział: Dam pracę

English speaking Contact Centre Consultant

Data wstawienia: 2010-08-12 15:34
Data ważności: 2010-09-11
Województwo: Małopolskie

Sabre Holdings is a world leader in travel commerce. From merchandising and distributing travel through online and offline points of sale, to providing complete software portfolio for hundreds of airlines, to supplying technology solutions across the industry, the companies of Sabre Holdings serve travelers, corporations, travel agents and travel suppliers around the globe.

One of our business units - lastminute.com - a leading online travel and leisure group in Europe is opening a new Center of Excellence in Poland.
Why lastminute.com?
If you love working in a fun and enjoyable environment, then lastminute.com career path may be the one for you! We love our brand and we love our holiday and lifestyle products. If you feel you are the right person to help drive continued success for our company then we would love to hear from you!

English speaking Contact Centre Consultant

Job Description:
• Be part of a customer orientated culture aimed at building repeat business and customer loyalty
• Build and maintain good relations with customers and suppliers
• Handle all customer complaints and feedback
• Follow up and administer all compensation and losses attributed to suppliers and partners in order to maximize recovery of any financial loss
• Resolve executive escalation issues within the agreed SLA guidelines
• Take ownership of all enquiries to ensure fast and efficient resolution
• Ensure the customer is kept informed of any developments relating to their query until a full resolution is reached
• Support escalated customer contacts from our outsource partners for both sales and customer service teams
• Contribute positively to the team and the business

Requirements:
• University degree or final year student
• Min. 1 year of experience in customer service area
• Experience in travel industry would be an asset
• Customer orientation and passion for delivering service excellence
• Fluency in English
• GDS knowledge would be an asset
• Excellent communication and problem solving skills
• Ability to work pro-actively as part of a team
• Ability to work to tight deadlines with a positive can-do attitude
• Outgoing personality

Job benefits:
• Private healthcare for employee and his/her family
• Excellent training resources
• Employee referral scheme
• Life and long-term disability insurance
• Memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc.

If you\'re ready to discover how far your talents can take you with lastminute.com please apply online http://www.sabre.pl/careers/job.html for this job number: 009ZS

or send your CV to: m

Ogłoszeniodawca

Firma: Sabre Polska sp. z o.o.