Uwaga! Serwis nie bierze odpowiedzialności za treść ogłoszeń. Ewentualne naruszenia regulaminu serwisu prosimy zgłaszać Administratorowi po przez stronę Kontakt

Dział: Dam pracę

German & English speaking Customer Service Supervisor

Data wstawienia: 2010-07-16 14:44
Data ważności: 2010-08-15
Województwo: Małopolskie

Sabre Holdings is a world leader in travel commerce. From merchandising and distributing travel through online and offline points of sale, to providing complete software portfolio for hundreds of airlines, to supplying technology solutions across the industry, the companies of Sabre Holdings serve travelers, corporations, travel agents and travel suppliers around the globe.
One of our business units - lastminute.com - a leading online travel and leisure group in Europe is opening a new Center of Excellence in Poland.
Why lastminute.com?
If you love working in a fun and enjoyable environment, then lastminute.com career path may be the one for you! We love our brand and we love our holiday and lifestyle products. If you feel you are the right person to help drive continued success for our company then we would love to hear from you!

German & English speaking Customer Service Supervisor

Job Description:
- Lead, motivate and develop a team of Customer Service Consultants
- Be part of a customer orientated culture aimed at building repeat business and customer loyalty
- Understand and utilise best practice to ensure a seamless end to end customer experience
- Take ownership of all customer and supplier enquiries to ensure fast and efficient resolution
- Identify customer needs effectively and efficiently
- Contribute positively to the team and the business
- Strive to achieve customer care KPI’s and targets
- Lead by example representing the values of the business

Requirements:

- University Degree
- Minimum of 1 year of experience in leading a team
- 2 years of experience in customer service environment, preferably in travel industry
- Fluency in German and English
- Knowledge of CRS (Sabre Merlin/TOMA) or GDS (Sabre/Amadeus) would be an asset
- Customer orientation and passion for delivering service excellence
- Excellent communication and problem solving skills
- Adaptable to change
- Ability to work to tight deadlines with a positive can-do attitude
- Outgoing personality

Job benefits:

- Private healthcare for employee and his/her family
- Excellent training resources
- Employee referral scheme
- Life and long-term disability insurance
- Memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc.

If you are ready to discover how far your talents can take you with lastminute.com apply online: http://www.sabre.pl/careers/job.html for this job number: 009VB

Or send your CV to: m (please include “009VB/ “ in the e-mail subject)

Please, include the following statement: “I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883)."

Ogłoszeniodawca

Firma: Sabre Polska sp. z o.o.