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Dział: Dam pracę

German & English speaking Customer Service Consultant

Data wstawienia: 2010-02-19 16:59
Data ważności: 2010-03-21
Województwo: Małopolskie

Sabre Holdings is a world leader in travel commerce. From merchandising and distributing travel through online and offline points of sale, to providing complete software portfolio for hundreds of airlines, to supplying technology solutions across the industry, the companies of Sabre Holdings serve travellers, corporations, travel agents and travel suppliers around the globe.
One of our business units - lastminute.com - a leading online travel and leisure group in Europe is opening a new Center of Excellence in Poland.
Why lastminute.com?
If you love working in a fun and enjoyable environment, then a lastminute.com career path may be the one for you! We love our brand and we love our holiday and lifestyle products. If you feel you are the right person to help drive continued success for our company then we would love to hear from you!
German & English speaking Customer Service Consultant
Job Description:
Be part of a customer orientated culture aimed at building repeat business and customer loyalty
Build and maintain good relations with customers and suppliers
Answer calls and e-mails from customers and suppliers
Take ownership of all enquiries to ensure fast and efficient resolution
Ensure the customer is kept informed of any developments relating to their query until a full resolution is reached
Identify customer needs effectively and efficiently
Manage the fulfilment of our customers holidays bookings
Ensure every aspect of our customers booking is confirmed with our partners and that the customer has all the documentation they need for their booking
Sourcing of suitable alternatives for customer bookings to ensure the confirmation of the booking
Contribute positively to the team and the business
Requirements:
University degree or final year student
Min.1 year of experience in customer service
Experience in travel industry would be an asset
Fluency in German and business level English
Customer orientation and passion for delivering service excellence
Knowledge of CRS (Sabre Merlin/TOMA) or GDS (Sabre/Amadeus) would be an asset
Excellent communication and problem solving skills
Ability to work pro-actively as part of a team
Ability to work to tight deadlines with a positive can-do attitude
Outgoing personality

Job benefits:

Private healthcare for employee and his/her family
Excellent training resources
Employee referral scheme
Life and long-term disability insurance
Memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc.

If you\'re ready to discover how far your talents can take you with lastminute.com please send your CV: m (Please include Tur-info.pl in the email subject)

Ogłoszeniodawca

Firma: Sabre Holding