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Dział: Dam pracę

English and German speaking Customer Service Consultant

Data wstawienia: 2009-11-26 16:54
Data ważności: 2009-12-26
Województwo: Małopolskie

Sabre Holdings is a world leader in travel commerce. From merchandising and distributing travel through online and offline points of sale, to providing complete software portfolio for hundreds of airlines, to supplying technology solutions across the industry, the companies of Sabre Holdings serve travellers, corporations, travel agents and travel suppliers around the globe.

One of our business units - lastminute.com - a leading online travel and leisure group in Europe is opening a new Center of Excellence in Poland.
Why lastminute.com?
If you love working in a fun and enjoyable environment, then lastminute.com career path may be the one for you! We love our brand and we love our holiday and lifestyle products. If you feel you are the right person to help drive continued success for our company then we would love to hear from you!

Sabre Holdings is a world leader in travel commerce. From merchandising and distributing travel through online and offline points of sale, to providing complete software portfolio for hundreds of airlines, to supplying technology solutions across the industry, the companies of Sabre Holdings serve travellers, corporations, travel agents and travel suppliers around the globe.

One of our business units - lastminute.com - a leading online travel and leisure group in Europe is opening a new Center of Excellence in Poland.
Why lastminute.com?
If you love working in a fun and enjoyable environment, then lastminute.com career path may be the one for you! We love our brand and we love our holiday and lifestyle products. If you feel you are the right person to help drive continued success for our company then we would love to hear from you!

English and German speaking Customer Service Consultant

Job Description:
Be part of a customer orientated culture aimed at building repeat business and customer loyalty
Build and maintain good relations with customers and suppliers
Answer calls and e-mails from customers and suppliers
Take ownership of all enquiries to ensure fast and efficient resolution
Ensure the customer is kept informed of any developments relating to their query until a full resolution is reached
Identify customer needs effectively and efficiently
Contribute positively to the team and the business

Requirements:
University degree or final year student
Experience in travel industry
Customer orientation and passion for delivering service excellence
Very good English and German
GDS knowledge would be an asset
Excellent communication and problem solving skills
Ability to work pro-actively as part of a team
Ability to work to tight deadlines with a positive can-do attitude
Outgoing personality

Job benefits:
Private healthcare for employee and his/her family
Excellent training resources
Employee referral scheme
Life and long-term disability insurance
Memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc.

If you're ready to discover how far your talents can take you with lastminute.com please send your CV:
m
Please, include the following statement: “I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883)."

Job Description:
Be part of a customer orientated culture aimed at building repeat business and customer loyalty
Build and maintain good relations with customers and suppliers
Answer calls and e-mails from customers and suppliers
Take ownership of all enquiries to ensure fast and efficient resolution
Ensure the customer is kept informed of any developments relating to their query until a full resolution is reached
Identify customer needs effectively and efficiently
Contribute positively to the team and the business

Requirements:
University degree or final year student
Experience in travel industry
Customer orientation and passion for delivering service excellence
Very good English and French
GDS knowledge would be an asset
Excellent communication and problem solving skills
Ability to work pro-actively as part of a team
Ability to work to tight deadlines with a positive can-do attitude
Outgoing personality

Job benefits:
Private healthcare for employee and his/her family
Excellent training resources
Employee referral scheme
Life and long-term disability insurance
Memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc.

If you're ready to discover how far your talents can take you with lastminute.com please send your CV:
m
Please, include the following statement: “I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883)."

Ogłoszeniodawca

Firma: Sabre Polska